Privacy policy
How we protect and manage your personal information.
Commitment to your privacy
At Good Money, protecting your personal information is a top priority. We want you to feel confident that any data you share, whether through our website, via our financial advisers, or by using our services, is handled with integrity, in accordance with the Privacy Act 2020 and all applicable regulations. This policy complements, but does not limit, our broader rights and obligations under New Zealand privacy laws.
Who we are
Throughout this policy, "Good Money," "we," "us," or "our" refers to our business, including all staff acting as authorised financial advisers.
Your consent
By providing personal information, seeking our services, or interacting with our site, you agree that we will collect, use, retain, and share your data as described here. Continued engagement with us implies acceptance of the latest version of our privacy policy, as updated periodically.
Changes to this policy
Occasionally, we will revise this policy to reflect legal changes or business updates, and the newest version will always be published on our website. Using our services or site after a revision means you accept the latest policy.
Information we collect
We define "personal information" as details that identify you or could identify you—such as your name, address, date of birth, contact details, occupation, account information, and, if applicable, financial and health data. When you request advice or products, we may gather additional information about your financial situation and goals to make tailored recommendations.
Why we collect your information
Our primary reasons for collecting personal information are:
- Responding to your requests and inquiries
- Delivering financial advice and product recommendations
- Any purpose you authorise, or permitted under the Privacy Act
- Sending updates or marketing (unless you opt out)
- Conducting market research and website analytics
- Fulfilling legal and business obligations, including compliance with partner or regulator requirements
We may also collect credit and health information to support applications for loans or insurance, acting as an intermediary for selected providers. Each provider has its own privacy policy for data we collect on their behalf.
How we collect your data
We usually collect your information directly, from forms you submit, from calls or messages, and through our website. Data may also come from NZ Financial Services Group, banks (with permission), credit agencies, employers, product providers, and other parties you authorise.
When sharing another person's information, you must have their consent and confirm they are aware of their rights under the Privacy Act.
Keeping your information up to date
We rely on you to notify us of changes. Please let us know promptly if your contact details, financial circumstances, or other relevant information changes.
Disclosure of your data
We may share personal information as needed with:
- NZFSG and related companies
- Lenders, insurers, product providers, or intermediaries relevant to your applications or financial goals
- Referral partners who offer complementary services
- Contractors, auditors (including NZFSG), and service providers who assist us
- Investors or entities interested in our business, especially in the event of an assignment or sale
- Regulatory bodies, government agencies, credit agencies, your employer and referees, where legally required
- Any other parties authorised by you or law
We will take reasonable steps to ensure any recipient of your data is committed to privacy protections equal to our standards.
Overseas disclosure
Some of our partners, cloud storage services, and IT providers are located outside New Zealand. Your personal data may be stored or handled securely abroad when required.
Website information, cookies & analytics
When you browse our site, we may use cookies and tracking technologies to study visitor behaviour, analyse trends, and optimise our offerings. Data collected can include device and browser information, IP address, site navigation, search terms, and interaction patterns. Personal details you submit may be linked to cookie data.
You can set your browser to block cookies, but this may limit your website experience. Our site may also include third-party adverts and links, please review external privacy policies before sharing information, as we aren't responsible for their practices.
Some advertising partners may use cookies, web beacons, or tracking techniques to deliver targeted ads based on your browsing activity across the web.
Security
We take all reasonable precautions with electronic and physical protections to safeguard personal data. However, as online transmissions carry inherent risks, we cannot guarantee total security; information you send us online is at your own risk.
No obligation to provide personal data
You are not required to supply personal information, but doing so helps us provide you with relevant services, offers, and product options. Where possible, you may interact with us anonymously, but this may restrict our ability to assist you with more complex queries or applications.
Access and correction
You have the right to request access to and correction of your personal information at any time. We may charge reasonable fees to recover and supply data. Contact us for more details.
Further information and questions
If you have concerns or need further details about this privacy policy or your rights, please reach out to:
Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10-094, Wellington, New Zealand
Phone: 04 474 7590
Email: enquiries@privacy.org.nz